Service Alignment · Roof Health · Terms

Roof Health Terms

Last updated: July 19, 2026

These terms govern use of the Roof Health surface, where people who own, manage, or maintain commercial roofs request a roof review of their property. They supplement, and are consistent with, the Service Alignment Terms & Conditions, which apply to all Service Alignment services. By submitting a roof review request you agree to both.

If you use the optional checkbox on the Roof Review waiting page, you agree to receive one automated readiness text from Service Alignment for that Roof Review. This one-message consent is separate from and does not grant consent for marketing or recurring text messages. You may remove the request on the waiting page before delivery, reply STOP to opt out, or reply HELP for help.

The Roof Health Service

Roof Health lets you request a review of the roof of a commercial property. A review is prepared from the property’s location data and exterior aerial and satellite imagery, and is delivered as a roof report and, where available, a Roof Dashboard link sent to your verified email address.

Attestation

You may only request a roof review for a property you own, manage, or maintain, and you must confirm this when submitting. Submitting a request for a property you have no such relationship with is prohibited and may result in the request being discarded.

Coverage, Verification, and Approval

Roof reviews depend on service coverage: a property outside current coverage may be kept on a coverage waitlist rather than reviewed. Every request requires email verification before any review begins, and requests may additionally require operator approval. Requests expire after about seven days if not completed, and verification links expire after about two hours; you can submit again if a request lapses.

Reports and Dashboards

Roof reports and dashboards are informational assessments based on available exterior imagery and modeling. They are not an engineering inspection, do not constitute a warranty of roof condition, and are not a substitute for a physical inspection by a qualified professional. Decisions about repair or replacement should be confirmed with a qualified roofing contractor.

Secure Links

Report and dashboard links are time-limited and are delivered to your verified email address. You are responsible for keeping those links private; anyone with the link can view the dashboard for that property while the link remains valid.

Acceptable Use

You agree not to misuse the Roof Health surface, including by submitting false attestations, probing for other people’s property records, automating bulk submissions outside the provided portfolio flow, or interfering with the operation of the service.

SMS Messaging Program Terms

By providing your mobile number and consenting (verbally during a live phone conversation with a Service Alignment representative, or via a web form or opt-in keyword where offered), you agree to receive text messages from Service Alignment related to your inquiry and our roofing services, including follow-ups, roof-report links, and appointment confirmations. During a verbal opt-in the representative asks for your permission to text you the roof report, follow-up information, and appointment confirmations, and discloses that message frequency varies, that message and data rates may apply, that consent is not a condition of purchase, and that you can reply STOP to opt out or HELP for help. Consent is recorded only after you answer affirmatively, and automated text messages are not sent unless that consent record exists. Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt-out: reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT at any time to cancel. After you opt out, we will send a one-time confirmation that you are unsubscribed and will receive no more messages, and you will receive no further messages. To opt back in, reply START.
Help: reply HELP or INFO for help with your roof report or messages, or email support@servicealignment.ai.

Disclaimers & Limitation of Liability

The disclaimers and limitations of liability in the Service Alignment Terms & Conditions apply to the Roof Health surface. Services are provided “as is” without warranties of any kind to the fullest extent permitted by law.

Contact

Service Alignment
Email: legal@servicealignment.ai
SMS program support: support@servicealignment.ai

See also the Roof Health privacy notice and the Service Alignment Privacy Policy.