Service Alignment · Terms & Conditions

Terms & Conditions

Last updated: July 19, 2026

These Terms & Conditions (“Terms”) govern your use of services provided by Service Alignment, a product of The Forever Company LLC (“Service Alignment,” “we,” “us”). By using our services or agreeing to receive communications from us, you agree to these Terms.

If you use the optional Roof Review waiting-page checkbox, you agree to receive one automated readiness text from Service Alignment for that Roof Review. This one-message consent is separate from and does not grant consent for marketing or recurring text messages. You may remove the request on the waiting page before delivery, reply STOP to opt out, or reply HELP for help.

Services

Service Alignment provides lead-generation, sales-enablement, and related technology for commercial roofing contractors. Specific features and pricing are described in your applicable order or agreement.

Service Alignment operates two public product surfaces under these Terms: Roof Health, for roofing customers — people who own, manage, or maintain commercial roofs and request a roof review of their property — and Prospector, for roofing contractors, whose public Contractor Network portal lets a contractor check territory availability and apply for a service territory. Surface-specific terms supplement this document:

SMS Messaging Program Terms

By providing your mobile number and consenting (verbally during a live phone conversation with a Service Alignment representative, or via a web form or opt-in keyword where offered), you agree to receive text messages from Service Alignment related to your inquiry and our roofing services, including follow-ups, roof-report links, and appointment confirmations. During a verbal opt-in the representative asks for your permission to text you the roof report, follow-up information, and appointment confirmations, and discloses that message frequency varies, that message and data rates may apply, that consent is not a condition of purchase, and that you can reply STOP to opt out or HELP for help. Consent is recorded only after you answer affirmatively, and automated text messages are not sent unless that consent record exists. Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt-out: reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT at any time to cancel. After you opt out, we will send a one-time confirmation that you are unsubscribed and will receive no more messages, and you will receive no further messages. To opt back in, reply START.
Help: reply HELP or INFO for help with your roof report or messages, or email support@servicealignment.ai.

For information on how we handle your mobile number and messaging data — including that we do not sell or share mobile opt-in information with third parties for marketing — see our Privacy Policy.

Acceptable Use

You agree not to misuse the services, including by attempting unauthorized access, interfering with operation, or using the services in violation of applicable law.

Disclaimers & Limitation of Liability

Services are provided “as is” without warranties of any kind to the fullest extent permitted by law. To the maximum extent permitted by law, Service Alignment is not liable for indirect, incidental, or consequential damages arising from use of the services or messaging.

Changes to These Terms

We may update these Terms from time to time. Continued use after an update constitutes acceptance of the revised Terms.

Contact

Service Alignment is operated by The Forever Company LLC.
Contact & SMS program support: support@servicealignment.ai
Web: servicealignment.ai